FAQs
Q: What is your Fourth of July Policy?
A: Along with the Fourth of July comes fireworks and BBQs, and there are some especially important things you need to know: Fireworks oi any kind, or anything with an open/exposed flame are completely prohibited while the inflatable is in use. Aerial fireworks tend to drop hot embers and can severely damage the inflatables. Also, embers from BBQ pits can also severely damage the inflatable. Please be mindful of your festivities this weekend as damage from fireworks and/or BBQ pits can cause costly repairs, cleaning fees, and/or replacement fees that are the responsibility of you the renter/lessee. If fireworks/BBQ pits are going to be used they they need to be far from the inflatables and with the understanding that if they accidentally come down and damage the inflatable that you are the lessee and you will be responsible for the repair costs.
Please note: The items listed above (fireworks/BBQ) will cause significant/permanent damage to the inflatable(s) which may/may not be repairable. Fireworks/BBQ embers may melt the vinyl leaving holes everywhere and they can stain the inflatables leaving discoloration and residue which requires extensive cleaning.
Negligence and damage to the unit(s) will result in a minimum of $400 repair fee, per occurrence. If the unit(s) is not repairable, renter/lessee will be responsible for a replacement fee of a new unit, shipping and handling charges, lost rental income, collection and attorney fees, and any other related fees per occurrence
Q. Do you carry insurance?
A. Absolutely we do. We have an insurance policy for your protection as well as ours. This is required in the State of Louisiana. If you use any other inflatable company please ask for this as it protects everyone.
Q. Why can't I book on a Saturday or Sunday?
A. If you need your inflatable for a Saturday or Sunday you will book it on that Friday. We will drop off your inflatable on Friday and pick it up on Sunday. You get to enjoy the inflatable all weekend for one price.
Q. Can I book on a weekday?
A. Absolutely it would be best to call or use the contact us feature on the website to get an accurate quote for your party needs.
Q. Do I have to pay a deposit to rent an inflatable?
A. Yes, the only way to guarantee your inflatable is by paying the deposit.
Q. Is my deposit refundable?
A. Deposits are nonrefundable if you have to move or cancel your event just let us know and you can use that deposit for another event at a later date.
Q. Does my deposit go towards my balance?
A. Absolutely it does. Your deposit is subtracted from your balance.
Q. When do I pay for my order?
A. You may pay for your order when you make the reservation or pay the remaining balance at drop off
Q. Can I get a refund if it rains during my event?
A. No, once the inflatable is dropped off a refund will not be given. If you are worried the weather will cancel your event then contact us and you can secure the inflatable for another day if available.
Q. Do you provide extension cords?
A. Yes, we provide one 50 foot heavy duty extension cord for each blower for the inflatable.
Q. Do you provide water hoses for the water inflatables?
A. Yes/No. Each water inflatable has a water hose attached to the inflatable that we provide. The customer provides the water hose from their water source to the inflatable.
Q. Can I pickup the inflatable to save on delivery fees?
A. No, we do not allow customers to pick up inflatable from our location.
Q. Can you set up inflatable on concrete.
A. Yes, however we need to know in advance as it requires extra supplies that we normally do not bring with us. Also, an additional fee my be applied.
Q. What time will delivery be on the Friday before our event?
A. It depends on the delivery route that is put out by our delivery software. We print out the route the Thursday before. You will be receiving a text or message on the approximate delivery time Thursday evening or Friday morning.
Q. What time is pickup on Sunday if we rent the inflatable for the weekend?
A. Pickups start at around 3. You will receive a text/message on the approximate pick up time that Sunday midday.
Q. Can adults play on the inflatables?
A. Yes/No. Some inflatables adults can play while others they may not.
Q. May we move the inflatable once it is setup?
A. Absolutely not. Not in any circumstance may the inflatable be moved by the customer.
Q. How much space is needed for my inflatable?
A. It depends on the inflatable. All sizes can be seen on the particular inflatable individual page.
Q. Is there a delivery charge for setup and delivery?
A. Yes/No. Depending on your location there may be a delivery charge added. If there is a delivery fee it will automatically be charged during checkout. If you are not sure please call or contact us for questions.
Q. Do you setup in parks?
A. Yes/No. Some parks allow us to while others do not. Please contact the local park you are wanting to setup at and ask them. Some parks require you to show proof of insurance from rental company. If you need this please contact us so we can get it for you. An additional fee my be charged due to the insurance company charging us a fee for this paperwork.
Q. We rented some really dirty slides from other companies in the past. Is your slides cleaned?
A. Absolutely, we clean and sanitize each unit before and after each use. We only use natural eco friendly cleaning products.
Q. Am I responsible as the customer if the inflatable gets damaged?
A. Yes, as stated in the contract you will sign and agreed to the customer is responsible if any damages occur that are not normal wear and tear.
Q. Do I keep the inflatable blown up the entire time.
A. No, if the inflatable is not being used please deflate the inflatable and disconnect the blower until the inflatable will be used again.
Q. Does there have to be an adult supervisor the entire time the inflatable is in use?
A. ABSOLUTELY, AN ADULT MUST BE SUPERVISING THE ENTIRE TIME THE INFLATABLE IS BLOWN UP.